Cancellation policy
Last updated: September 2026
This policy covers any subscription, pre-order or other purchase option you buy from AMA'S (Deep Spice Ltd), where you are charged now or later for products delivered in the future.
Subscriptions
- Cancel anytime: you can cancel a subscription at any time from your account or by emailing hello@amassauces.com. There are no cancellation fees.
- Timing: to stop your next order, please cancel at least 48 hours before your next billing date. If an order has already been charged and packed, it will be sent as normal and your subscription will end after that order.
- Pausing and changes: you can skip, pause or change your flavours before your next billing date.
Pre-orders
- Cancelling before dispatch: you can cancel a pre-order at any time before it's dispatched by emailing hello@amassauces.com, and we'll refund you in full to your original payment method.
- Delays: if a pre-order is delayed, we'll email you with the new date and you can choose to wait or cancel for a full refund.
After dispatch
Once an order has been dispatched, our Refund policy applies.
Refunds
Refunds for cancelled orders are made to your original payment method, usually within 5–10 working days.
This policy doesn't affect your statutory rights.
Questions? Email hello@amassauces.com.
